Call Us Free: 0800 368 8231
Follow Us:

Dealing With Debt Collectors

Debt Help

Dealing With Debt Collectors

Have you received a debt collection letter or are you getting constant calls from a debt collection agency (DCA)?

In this guide we'll cover "what can debt collectors do".

Why they keep calling and sending you letters.

Most importantly, we'll show you how to deal with debt collection agencies.

Dealing With Debt Collectors UK

Why are they contacting me?

If your debts have been in arrears for a while, a lender has issued a default notice, or your lenders have lost contact with you, they will probably refer or sell your debt to a debt collection agency to chase the money in.

Stop the letters & calls

Check now

Fed up of the constant letters and calls! Take the online test and see how to stop them for good.

What Is A Debt Collection Agency?

Debt collection agencies are companies that specialise in collecting payments of debts owed by individuals or businesses.

Debt collectors usually work in one of two ways:

  • The original creditor still owns the debt, and have instructed the debt collector to chase the money for them. The debt collection agency usually gets paid a percentage of what they collect.
  • The original creditor has sold the debt to the debt collection agency. The debt collection agency typically pay as little as 10p for every pound of debt they buy, but will chase you for the full amount of the original debt plus interest and costs.

Debt collection in the UK is a booming business. According to leading credit ratings agency Standard & Poor’s, Debt collectors are set to spend £1.5 billion a year buying bad debt from banks and other lenders by 2017, almost doubling their business over five years.

If you're one of the many people being sent constant letters, text messages and not answering your phone without looking at "" in order to avoid the many (and we mean MANY) phone calls by collection agencies, here are our 11 steps to deal with debt collectors.

11 Steps To Deal With Debt Collectors

  • Step 1: Don't Just Ignore Them
  • Step 2: Keep Calm
  • Step 3: Make Sure You Actually Owe The Debt
  • Step 4: Ask For Proof. No proof = No debt!
  • Step 5: Don't Fall For Scare Tactics
  • Step 6: Take Control Of The Situation
  • Step 7: Check Interest and Charges
  • Step 8: Negotiate
  • Step 9: Get Help
  • Step 10: Know Your Time Limits
  • Step 11: Don't Restart The Clock

Step 1: Don't Just Ignore The Letters & Calls

Don’t ignore letters or calls from a debt collector. They won’t go away and they’re more likely to take further action if you don’t reply to them. Follow the steps in this guide and with our help you can successfully deal with the problem once and for all.

Step 2: Keep Calm

When you receive an unexpected call from a debt collector it's easy to become flustered, remember that they are calling for one reason and one reason only - to get you to pay.

At this stage you may not even know what the debt is for, whether you owe it, or if unfair charges have been added.

Simply keep the call short and business like, ask them exactly what they want, where the debt they are collecting has come from and how much they believe you owe. Do not get into conversation and do not answer any of their questions. Tell them that you wish only to be contacted only by post - this should prevent telephone calls, which are difficult to keep track of.

Step 3: Make Sure You Actually Owe The Debt

If you have no idea what the debt is for, or doubt the amount they are asking for, check your credit report.

You can get a copy of your credit report online, free of charge, from

It is not uncommon for debt collection agencies to send letters out and call many people with the same name, whilst trying to trace a debtor, so you may not even owe the money they are claiming.

Step 4: Ask For Proof

If you are being chased for a debt, but you don't think you owe the money, or that you have already paid it, you need to challenge the debt collection agency to prove that you do owe the money.

Simply use the "prove the debt letter" template, to ask them to prove that the debt is actually yours. Follow the steps on this page carefully.

It is often the case that they can not prove the debt and therefore it is marked as settled.

If you genuinely do not owe the debt, you should receive a letter syaing that they have dropped it and you will no longer be contacted.

If you do owe the debt then you should look at ways to pay it back, but in a controlled way and on terms you can afford.

Step 5: Don't Fall For Scare Tactics

Some debt collectors may try a range of scare tactics to get you to pay the debt, but it is important to know your rights.

They may threaten to "pass your debt to solicitors" or say that "one of our representatives will visit your home".

Debt collectors aren’t court officials and they don’t have the same powers as bailiffs. They can’t enter your home or take your possessions. They can only write, phone, or on rare occasions visit your home to talk to you about the debt and how to pay it back.

They are not allowed to call you at work, or speak with your colleagues, friend or relatives and they can only call you between 8:00 am and 9:00 pm.

debt collection company letters

Step 6: Take Control Of The Situation

If you owe the debt, you need to deal with it, it is not going to magically disappear, the letters will start to pile up the phone will keep ringing. Debt collection agencies can also turn up the legal heat pretty quickly.

If you do nothing they are more likely to start Court action to recover their money. This can include applying for a CCJ, charging order or making you bankrupt. So take control of the situation.

Collection agencies will push you to pay the debt in full at once. If that is not an option for you, we can help you draw up a budget and work out how much you can afford to pay. We can then write to the debt collection agency with a copy of your budget, proving there repayment demands are unreasonable.

Once again any offer of payment needs to be sent by writing, so you have a record of what has been agreed.

Step 7: Check Interest and Charges

Usually, the contract you agreed when you took out the loan, credit card or credit agreement will state how much interest can be added to your debt when you default, or when the debt is passed to a third party debt collection company.

Often interest and charges are frozen by the debt collection company, but we have heard horror stories where the debts have increased by thousands of pounds.

If you think the debt has increased by an unreasonable amount, you should check the T&C's of your agreement, or ask for a copy of your original agreement from the debt collection agency.

One of our advisors can easily help you with this.

Step 8: Negotiate

If you know you owe the money, and have some funds available, it is always worth asking the debt collection company if they will settle for an amount less than they are asking for.

The DCA's usually buy the debt for a lot less than the amount they chase you for, so reduced full and final settlements can often be achieved.

One of our advisors can negotiate this for you if you prefer not to deal with the debt collection agency yourself.

Step 9: Get Help

So you need to check the debt exists, draw up a budget that's fair and then negotiate with the debt collection agency.

All of this is possible to do yourself, but many people find it easier to get help

Letters or calls from a collection agency are often also a warning sign that your debts are getting out of control.

Need Help With Debt Collectors?

If you want more help on dealing with debt collectors, call our FREE Helpline on 0800 368 8231 (freephone, including all mobiles) or take the online debt test and find your best solution.

Step 10: Know Your Time Limits

Creditors may say that court action can be taken against you if you don't pay them, and whilst this is true, there are time limits - typically 6 years - in which a creditor can sue you over a debt.

If the time limit has passed, the debt is known as ‘statute barred’. This means that the creditor can’t get a court to force you to pay the debt, and they shouldn’t keep chasing you once you’ve asked them not to.

The rules on ‘statute barred’ debt are quite complicated, an advisor will be able to help you check if this applies to your debts.

Step 11: Don't Restart The Clock

Debt Collectors can't start the clock again when they buy or are passed the debt, but you can restart the clock or wind it back by making a payment on an old debt, or acknowledging that you owe the money. This is why it is important you tread with caution when dealing with debt collectors, and should seek help from an expert to ensure you have the best possible outcome.

  • Last updated 03 March 2016

More Debt Advice:

Debts Not Included In Bankruptcy

Which Debts Are Not Included In Bankruptcy?

  • by Brian
  • January 14, 2016

Most people think that if they go bankrupt, it will get rid off all of their debts. However, this is not always the case. You may still be liable for some debts...

How long does it take to go bankrupt

How Long Does It Take To Go Bankrupt?

  • by Emma
  • January 07, 2016

So how long does it take to go bankrupt? Bankruptcy can be implemented very quickly but it can vary depending on your individual circumstances...

debt relief order

What is a debt relief order? (DRO)

  • by Emma
  • June 23, 2015

Wondering if you can get a debt relief order, sometimes referred to as DRO? This section explains what a debt relief order is, and the steps you need to take to apply for a debt relief order...

Contact the Bankruptcy Advice Online Team:

debt helpline 08003688231

0800 368 8231

(freephone, including all mobiles)
bankruptcy advice

Request A Callback

No time to talk, we'll call you back.
bankruptcy questions

Have A Question?
Ask an expert now.

Got a question about debt collectors? Just click here and our experts will send you their answer by email within 1 working hour.

find out how to deal with debt collector debts?

PERSONAL GUARANTEE: Your details will be kept confidential. We will NEVER pass your details on to third parties unless you ask us to. We NEVER cold call or cold text.

More info on hoax calls

Latest testimonial

Fantastic,they are life savers.

I Contacted them at 5 pm on a Thursday night,they arranged a meeting Friday morning with all the relevant bodies their because my case was the following Monday .I can't sing their praises high enough they contacted the courts same afternoon. Fantastic response, I avoided bankruptcy on the Monday and was given time to arrange an Iva. I risked losing my home,my mother and fathers home all hope seemed lost until I made that fateful phone call. I can now sleep at night.

Contact Us
  • Address: Digital World Centre, 1 Lowry Plaza, The Quays, Salford, Manchester, M50 3UB
  • Phone: 0800 368 8231
  • Email: [email protected]
  • Monday - Friday: 8:00 am - 9:00 pm
    Saturday - Sunday: 10:00 am - 4:00 pm

You can also get free impartial debt advice by following this link to the Money Advice Service.

Bankruptcy Advice Online © 2023 All right reserved.

Bankruptcy Advice Online and it's partners provide insolvency solutions to individuals throughout the UK; specialising in IVAs, CVAs, Liquidations, Protected Trust Deeds, Bankruptcy, Sequestrations. We do not administer or provide advice solely relating to debt management products, such as Debt Management Plans or Debt Payment Plans under the Debt Arrangement Scheme. We only provide advice after completing or receiving an initial fact find where the individual(s) concerned meets the criteria for one of our insolvency solutions, therefore, all advice is given in reasonable contemplation of an insolvency appointment.