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PRA Group UK

Debt Help

PRA Group UK

Have you received a debt collection letter or are you getting calls from the PRA Group?

Do you need advice & help on how deal with the PRA Group debt collection company?

Do you need to make a payment?

Or are you wondering why they keep calling and sending you letters.

Below you'll find out everything there is to know about the PRA Group, including their contact and address information.

Dealing With Debt Collectors UK

Who are the PRA Group?

The PRA Group are a debt recovery company that basically buys "bad debts" from banks, credit card companies and other lenders at a discounted rate. They then chase the debtor for the full amount of the original debt.

The original creditor will have sold the debt to the PRA Group. The debt collection agency (PRA Group UK Ltd) typically pay as little as 10p for every pound of debt they buy, but they will chase you for the full amount of the original debt plus interest and costs.

So the chances are they are calling or writing to you because they have purchased your debt from the original lenders like MBNA, Barclaycard, Lloyds and numerous pay day loan companies such as Wonga and Instant Cash Loan to name but a few.

PRA Group UK now own the debt and believe you owe money, so they will send you letters, texts and chase you on the phone to get you to pay.

The PRA Group were previously called Aktiv Kapital. In 2012 they acquired Mackenzie Hall Debt Collectors, one the the UK's leading UK consumer debt collection and purchase companies.

If you have been contacted by them, you have to make a decision on how to deal with them.

Do you actually owe them any money?

The PRA Group are just a debt collection agency, and therefore have to provide clear evidence that you owe the money.

Just because they keep calling or are writing you letters stating that you owe them money, does not mean you actually do. YOU MUST CHECK!

How old is the debt they are collecting?

It could be statute barred, which means you no longer owe it.

If you do owe them money then do not enter into an agreement with them before you have taken advice.

This will make sure that they can prove that you actually owe the debt, and if so, that you get an agreement which is affordable for you.

Too often people are pressurised into paying the amount the debt collection agency want them to pay, even if they really can't afford to pay that much each week or month.

Our experts deal with the PRA Group every day, and can quickly help you determine if the debt is statute barred, in which case you won't have to pay anything.

If you do owe the money then we can also give you a FREE financial assessment, which you can then send to the PRA Group.

This will make sure that if you do owe them money you only enter an agreement to repay on YOUR TERMS, at a rate you CAN AFFORD, rather than the one they may suggest.

Even if you have already entered an agreement with them, we may still be able to help you if you are struggling with the current payments.

Stop the letters & calls

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Fed up of constant letters and calls! Do you even owe them? FREE check to stop the calls & collection action NOW.

What can the PRA Group do?

Debt collectors must follow the strict debt collection guidance laid down by the FCA (Financial Conduct Authority)

The FCAs debt collection rules and guidance sets out minimum standards that all authorised companies involved in debt recovery and debt collection must adhere to in order to be considered fit to operate as a debt collector.

Under the FCA rules, PRA Group can not claim unfair or excessive collection charges, they can not harrass you, they can't threaten to seize your property (when lawfully they cannot), they can not bypass an appointed representative and contact you directly. The FCA also bans debt collectors from threatening legal action when it is unlikely to take place.

The PRA Group Debt Recovery Contact Details:

  • Company Name: PRA Group (UK) Limited
  • Other Names: PRA UK Ltd, PRA Group, Aktiv Kapital, Aktiv Kapital UK Ltd
  • Address:
    2 The Cross
    Kilmarnock
    Scotland
    KA1 1LR
  • Phone: 0800 877 2772
  • Fax: 0845 280 1776
  • Website: www.pragroup.co.uk
  • Email:
  • Monday - Thursday: 8:00 am - 8:00 pm
    Friday: 8:00 am - 6:00 pm
    Saturday: 8:00 am - 12:00 pm

Numbers they call from:

03300663689
02033683062
02033683174
08008772772

Please note that we are not associated with PRA Group (UK) Limited in any way. The information on this page is provided to help people contact their creditors.

If you’re finding it difficult to make your monthly payments to the PRA Group you may need help looking at your budget and managing your debt. We deal with such companies all day, every day and we know exactly how to approach them. If you’re struggling to repay a debt and would like us to deal with the debt collectors ar PRA Group on your behalf, or simply need a bit of advice, just click on the GET HELP NOW button below.

Need Help With PRA Group UK Debt Recovery?

If you want more help on dealing with PRA Group, call our FREE Helpline on 0800 368 8133 (freephone, including all mobiles) or take the online debt test and find your best solution.

  • Last updated 10 March 2016

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Baker Adams Advisory provides insolvency solutions to individuals throughout the UK; specialising in IVAs, CVAs, Liquidations, Protected Trust Deeds, Bankruptcy, Sequestrations. We do not administer or provide advice solely relating to debt management products, such as Debt Management Plans or Debt Payment Plans under the Debt Arrangement Scheme. We only provide advice after completing or receiving an initial fact find where the individual(s) concerned meets the criteria for one of our insolvency solutions, therefore, all advice is given in reasonable contemplation of an insolvency appointment.